Frequently Asked Questions

Q.Is it normal to find lumps in the MimicCreme as I pour it?
A. Yes, that is perfectly normal. All MimicCreme products are processed aseptically, which assures their extended shelf-life at room temperatures. During those periods of extended storage, the ingredients can tend to agglomerate (or join together) naturally. (They just can't resist each other any longer!! Sorry.) So, shake well before opening and the lumps will cook-out or blend-out as your recipe proceeds.

Q.Will MimicCreme separate in dark-roast coffee?
A. The term for the appearance of cream-substitute-separation in acidic solutions is, "Feathering." Such feathering, which is akin to milk curdling and which gives an undesirable appearance to the coffee, may occur when the coffee brew is acidic and/or when the coffee brew is made with hard water containing a high proportion of calcium and/or magnesium ions. Feathering does not impart any taste-changes. MimicCreme has been formulated with an additive called Di Potassium Phosphate that prevents it from "feathering" in acidic liquids.

Q. What is di potassium phosphate?
A. Di Potassium Phosphate is a highly water-soluble salt, which is often used as a food additive and buffering agent. It is a common source of phosphorus and potassium. As a food additive, Dipotassium Phosphate is on the FDA's “generally recognized as safe” (GRAS) list of substances. It is sometimes sold as a food additive to help with headaches.

Q. Are all your ingredients VEGAN?
A. Absolutely. We have spent a great deal of time searching out the best possible 100% VEGAN ingredients. Although it is very easy to find non-Vegan (and less-expensive) versions of most of our ingredients, we weren't satisfied until we found truly Vegan versions of these ingredients. We then fully "vetted" each and every one, to be sure they were all from certified VEGAN (and Kosher) sources and processed using no animal products or by-products whatsoever.

Q. Is your sugar processed using animal "bone char?"
A. No. The sugar refining industry often uses bone char (calcinated animal bones) for de-colorizing. This may concern some Vegans and vegetarians. About a quarter of the sugar in the US gets processed using bone char as a filter. The remaining gets processed with activated carbon. Rest assured, MimicCreme uses only uses sugar processed using the activated carbon method.

Q. Can I freeze MimicCreme once it is opened?
A. Yes. We just remind you that it will need to be placed back in the refrigerator (not on the countertop!) to thaw for a full day. (You don't want any ice crystals to be present in the product.) Then simply shake well to thoroughly re-incorporate the cream's ingredients.

Q.What is maltodextrin?
A.  Maltodextrin is a polysaccharide that is used as a food additive. It is produced from starch and is usually found as a creamy-white hygroscopic powder. Maltodextrin is easily digestible, being absorbed as rapidly as glucose. Maltodextrin can be derived from any starch. In the US, this starch is usually rice, corn or potato. Elsewhere, such as in Europe, it is commonly wheat. This is important for coeliacs, since the wheat-derived maltodextrin can contain traces of gluten. There have been recent reports of coeliac reaction to maltodextrin in the United States. This might be a consequence of the shift of corn to ethanol production and its replacement with wheat in the formulation.

Q. Is the maltodextrin in MimicCreme corn-based?
A. Yes. So, consequently, the maltodextrin in MimicCreme is Gluten-Free.

Q.What is erythritol?
A. Erythritol is a natural sugar alcohol (a type of sugar substitute) which has been approved for use in the United States and throughout much of the world. It occurs naturally in fruits and fermented foods. Typically, at the industrial level, it is produced from glucose by fermentation with a yeast, Moniliella pollinis. This yeast is usually sourced from bee-pollen. HOWEVER, we searched extensively for an Erythritol fermented on 100% VEGAN-sourced yeasts. No bee by-products were involved in its manufacture. This Erythritol is 60-70% as sweet as table sugar, yet it is virtually non-caloric, will not affect blood sugar, does not promote tooth decay, and is absorbed by the body. It therefore is unlikely to cause gastric side effects, which is not the case with other sugar alcohols.

Q. Can you explain why I have noticed inconsistencies in the color of MimicCreme?
A. MimicCreme's primary ingredients, Almonds and Cashews, (Real live foods) are subject to the whims of "MOTHER NATURE." These nuts vary in taste and color from region to region and within those regions from harvest process to harvest process. Cashew plantations are located in the tropical areas of Africa, Asia, South America and Southeast Asia, while Almond orchards are predominantly in the western USA with Spain, Italy, Greece, Iran, Tunisia, Morocco, Portugal and Australia contributing to the world production of that nut. There's a lot of potential for variation then. Yet, we do not mess with Mother Nature. Instead, we use what "she" provides-- with pleasure! Other companies might add a typical food whitener (such as Titanium Dioxide) to their products to assure color consistency throughout all their production runs, BUT we feel that the addition of those color whiteners is unnecessary and ultimately subtracts from the nutritional goodness inherent in the Nuts themselves.

Q. How do I find out where I can get MimicCreme?
A. Please click here
   
Q. Is there anyway I can try a sample of MimicCreme before I buy it?
A. Some stores have in-store demos, allowing you to sample our products before you buy. Check with the stores nearest you to see if they have an upcoming demo scheduled. If not, recommend that they shedule one! We would support them 100%, should they want to do that.

Q. Do you offer wholesale pricing?
A. Yes. Please call 866-486-5495 or email us at: info@mimiccreme.com and we would be happy to quote you a wholesale price to qualified buyers.

Q. Do you offer discount coupons?
A. Yes. They are available at selected stores.

Q. Is MimicCreme gluten-free?
A. Yes! We have put great effort into formulating our MimicCreme product line to be completely Gluten-Free.

Q. Does MimicCreme whip?
A. Although our present MimicCreme versions will not whip, we are planning on a future release of a new product, which will be called "HEALTY TOP"™. Healthy Top (tm) will be a whip-able, non-dairy cream based on almonds and cashews, (just like our regular MimicCreme). We hope to release our Healthy Top in late fall of 2009. Please keep a watch on our Updates page for further details.

Q. Are all your ingredients non-GMO?
A. Yes.

Q: Can I buy MimicCreme outside the United States?
A: We are currently working on distribution agreements with many companies that ultimately will bring our products into the continents of Europe, Africa, Asia and Australia. We also will be shipping to Central and South America and Canada. Please check our website frequently for updates.

Q: Does MimicCreme come in Bulk Packaging?
A: If you require product in sizes larger than our retail packaging, please contact us. Each request will be analyzed on an individual basis.

Q: Are your products certified Kosher? If so, by which agency (OU, OK, etc.)?
A: Our products will be certified under the supervision of KOF-K.